Privacy Policy – Jamun

(by AMOGHA AI)

Last Updated: 10th December 2025

Introduction

Welcome to Jamun ("we," "our," or "us"), built by AMOGHA AI ("Company"). AMOGHA AI is a company incorporated under the laws of India, and we are the data controller responsible for the processing of your personal data under this Privacy Policy.

We understand that when you use Jamun, you are trusting us with your most personal thoughts and feelings. We take this trust incredibly seriously.

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application. We have designed our systems with one core principle: Your privacy comes first.

TLDR: We never sell your data and encrypt all conversations. Our AI learns from anonymized patterns, never your identity. You can delete your history, though this prevents us from delivering a personalized experience.

Scope of This Policy: This Privacy Policy applies to all information collected through your use of our website (https://jamun.app/ or https://amogha.ai/), our Jamun App, and any other related products, services, and features that link to or expressly reference this policy.

Important Disclaimer

Jamun is an AI-powered mental health and emotional well-being companion app. As stated in our app, Jamun is neither a licensed healthcare provider nor a replacement for a certified human therapist. Please do not rely on Jamun for any medical diagnosis or treatment decisions. Conversations with Jamun do not establish a doctor-patient relationship.

Information We Collect

We limit the data we collect to what is necessary to provide you with a personalized and helpful experience.

Account Information: If you create an account, we will collect & store basic details such as your name, email address, age, and phone number (for authentication).
Payment Information: If you sign up for a paid product or service from us, you may be required to provide your payment card or UPI information. Please note that AMOGHA AI does not directly process payment card information, and instead relies upon third-party payment processors to do so on our behalf. Please note that third-party terms may apply to these payment services.
Conversational Data: We collect the text and voice inputs you provide during your conversations with Jamun. This includes your mood entries, journal logs, and the dialogue you have with the AI.
Usage & Device Data: We collect technical information such as your device type, operating system, IP address, and general usage patterns (e.g., how long you use the app). This helps us fix bugs and improve app stability.
Surveys & Support Communications: We collect information when you voluntarily participate in research surveys or contact us for help. If you email us or interact with our support team, we retain your contact details and the content of your messages to resolve your issues and improve Jamun.

How We Use Your Information

We use your data to make Jamun smarter and more helpful to you personally, while keeping your identity safe.

To Provide the Service

We use your Conversational Data to generate relevant, empathetic AI responses and to maintain the context of your ongoing sessions.

To Improve Our AI (The "Learning" Protocol)

We are constantly refining our AI models to be more empathetic and culturally nuanced for the Indian context.

Strict Anonymization: We may use anonymized and de-identified extracts of conversations to train and fine-tune our models.
Protection: Your personally identifiable information (Name, Email, Phone number) is never used in this training process. The AI learns from the patterns of conversation, not from who you are.

To Ensure Safety

We analyze data to detect technical errors and potential violations of our Terms of Service.

Data Privacy & Generative AI

This section explains how our AI handles your data, modeled after best-in-class privacy standards.

Encryption: All conversations are encrypted in transit (when sent from your phone to our servers) and at rest (when stored in our database).
No Human-in-the-Loop for Identification: No human can read your raw, identified conversation logs. Any quality assurance is done on strictly anonymized datasets where your identity is stripped away.
Third-Party LLMs: We may utilize third-party Large Language Models (LLMs) to process your messages. We have data processing agreements in place ensuring that these providers do not use your personal data to train their general public models.

How We Share Your Information

We have a strict policy regarding the sale of data.

WE DO NOT SELL YOUR DATA: We will never sell, rent, or trade your personal information or conversation history to advertisers, data brokers, or third parties.

Service Providers: We share data only with trusted vendors who help us run the app (e.g., cloud hosting providers like AWS/Google Cloud, database managers). These partners are bound by strict confidentiality agreements and cannot use your data for their own purposes.
Legal Requirements: We may disclose information if required by Indian law (e.g., a court order) or to protect the safety of our users or the public in an emergency.

Your Rights & Control

You are in control of your data. Under applicable laws and our internal policies, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can ask us to fix incorrect account information.
Right to Deletion: You can request the deletion of your account or specific conversation history.

Impact on AI Performance: Please note that Jamun relies on past conversations to understand your context and history. If you delete any or all of your past conversations, Jamun will "forget" whatever you have discussed previously. This means the AI will lose the ability to provide personalized advice based on your past experiences, and future interactions may feel like starting over with a stranger.

Data Retention

We retain your personal information only for as long as necessary to provide you with the Jamun service and for legitimate and essential business purposes, such as maintaining the performance of the Jamun service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

Security

We implement industry-standard security measures, including encryption and strict access controls, to protect your data. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Use by Underage Individuals

Jamun is not intended for use by individuals under the age of 18. However, we have no way to definitively verify the age of the user. If we are made aware of any individual below the age of 18 using the app without consent from parents/guardian, we will take steps to restrict access immediately.

Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievances or concerns regarding your privacy, please contact our Grievance Officer.

Name: Akash Gupta

Email: akash@amogha.ai

Changes to This Policy

Because we're in the early stages, these terms might change slightly over time. You can always find the most recent copy of these terms on this page. And while the details might change, our commitment to your privacy never will.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@amogha.ai